Navigating Services

On this page you’ll find a range of video resources explaining how to access services available to carers and the people they support across Dundee.

Ninewells Health Shop & Advice Centre

In this video, Jodi Moodie speaks to us about the support, advice, and information available at the Ninewells Health Shop and Advice Centre based at Ninewells Hospital.

If you require help and advice, you can speak to an advisor by contact through the following means:

Tel: 01382 633859 or 01382 740519
Email: [email protected]
Facebook – @NHSTaysideHealthShop
Twitter – @AdviceCentre_NW
Or by visiting their base at Ninewells Hospital (last unit on the right-hand side in the main concourse)

Dundee & Angus Independent Living Centre

At the Independent Living Centre, you can try out many different home mobility aids before you buy or are provided with them. Watch this video for a tour round their facilities.

Find out more

Citizens Advice Bureau - Dundee

Claire chats with Rowan from Citizens Advice Bureau Dundee

Citizens Advice Bureau Dundee telephone
01382 214633 (Monday to Friday, 10am to 3pm).
A triage worker will take your details and arrange for a callback from an adviser within five working days. If the line is busy, or you are calling outside the above hours, please leave a message. We will make three attempts to contact, and will not leave a voicemail unless you have given us permission. Please be aware that any callbacks from the bureau will appear as a withheld number.

E-mail
[email protected]
We will respond with a form email explaining data protection issues and the further information we will need. If you do not receive this, please check your junk email folder. Once we receive your response, an adviser will contact you within five working days.

Video conferencing
Please telephone 01382 214633 to arrange an appointment.

National Helplines

Scotland’s Citizens Advice Helpline: 0800 028 1456
Universal Credit Help to Claim: 0800 023 2581
Money Talk Team: 0800 085 7145
Patient Advice Support Service: 0800 917 2127
Scams Action: 0808 250 5050

Marie Curie

Placement Students studying Social Care from the University of Dundee spoke to Helen MacGregor from Marie Curie on services on offer to carers and their families after a loved one is diagnosed with a terminal illness.

For information, support or to access the helper service from Marie Curie, contact 0800 090 2309 or go to https://www.mariecurie.org.uk/

If you think you might benefit from the Marie Curie nursing service, contact your district nurse or GP.

Post Diagnostic Support Service

Dementia post-diagnostic support is a specific service that people with dementia in Scotland are entitled to following their diagnosis. This video is a chance to hear from the team about how a diagnosis is made and what happens afterwards.

Short Breaks Service at Dundee Carers Centre

Students from University of Dundee talk to Christine about the short breaks service at Dundee Carers Centre.

To enquire about accessing a short break, either

Call Dundee Carers Centre on 01382 200422 and ask to be referred to the Short Breaks Team or
Email shor[email protected] with your name, address, and contact details

Penumbra Carer Support

Penumbra Carers Support offers both practical and emotional support for those ages 16 + who care for/support a family member or friend experiencing a mental health challenge.

Adult Literacy Team at Dundee Council

Hear Carmel Thompson, Community Learning & Development Worker speak about options for developing your reading, writing, spelling, speaking and numeracy in a supportive and flexible environment.

Abertay University Student Support

Hear from Claire Gammie, Abertay’s Widening Access Officer about options available for student carers.

University of Dundee - Part time options

Find out about flexible options for studying at University of Dundee.

University of Dundee Student Support Service - Carer Support

Watch a shortened version of the interview conducted by Social Work Students from the University of Dundee on placement with Dundee Carers Centre, who spoke to Joan Muszynski, Student Support Advisor on the help and support available to students who are in a caring role.

To watch the full version of the interview click here

NHS Tayside School Nurses

In this short video, we hear from the NHS Tayside School Nurses Team who provide information on how the service supports young people within schools across Dundee.