The Scottish Government are pleased to announce that, effective 1st December 2025, Contact Scotland BSL service will be provided by Sign Solutions.
Established in 1998, Sign Solutions has over 25 years of experience in providing interpretation and translation services nationwide. Their mission is to provide access and combat inequality by enabling people of different languages, cultures, and communities to communicate effectively. Sign Solutions is proud to be supporting the Scottish Government in the delivery of Contact Scotland BSL and providing continuity for the Scottish Deaf Community.
Action Required
- Download the new Contact Scotland BSL app (available in Apple and Android app stores from 1st December);
- Visiting contactscotland-bsl.org
If you have the Contact Scotland BSL website link embedded within your own website or other communication materials you do not need to update these – the link to contactscotland-bsl.org will remain valid as it will transfer to Sign Solutions. If you have a direct call link, this will need to be updated to a link to contactscotland-bsl.org, as direct call links will route to the previous service supplier.
Returning calls to Deaf BSL Users
To return a call to a Deaf person you will now need to dial **0141 530 8113** and provide the user’s email address or SMS details.
The service will continue to provide Scottish interpreters and has a dedicated Community Liaison Officer (who is a Scottish BSL users with strong links to the community) to support BSL users engage with the service.