Covid-19 Info for Carers

As Scotland eases out of the national lockdown, Carers of Dundee continue to update carers on relevant information for carers and their families.

Our Covid-19 Info for Carers page is updated regularly with information from local organisations/services as well as national information from trusted sources.

We also share many of these updates on our Facebook and Twitter pages.

Check out the latest edition of the Carer of Dundee E-News!

 Click here to explore!

On this page:

If you are a local organisation and would like to be featured on this page please email and let us know!

Revised  9 August 2021

Scottish Government Advice

Scottish Government Advice for Unpaid Carers page has the latest information for Unpaid Carers including the latest on Covid-19 Vaccine. 

Read the latest Scottish Government for unpaid carers.

Click here to find out more.

Latest Information on Local Protection Level

From Mon 9 August Scotland will move BEYOND level 0.  This means that although most restrictions have eased – there are still some in place.  

To find out what this means click here

Test and Protect App

The Protect Scotland app from NHS Scotland’s Test and Protect is a free, mobile phone app designed to help us protect each other and reduce the spread of coronavirus.

The app will alert you if you have been in close contact with another app user who tests positive for coronavirus. And if you test positive, it can help in determining contacts that you may have otherwise missed while keeping your information private and anonymous.

Go to protect.org for further info and to download the app

Ordering a test

You can order a home test kit by clicking here to order a test.

Please read the latest Scottish Government update on Test, Trace, Isolate, Support Strategy

NHS Information

NHS inform website has the latest coronavirus (COVID-19) guidance from NHS Scotland and the Scottish Government, including physical distancing measures and advice for infected households

Covid-19 Vaccine

Register for the coronavirus vaccine as a carer

You should phone the COVID-19 Vaccination Helpline on 0800 030 8013 to register for your coronavirus vaccine as a carer. Select option 3, register as an unpaid carer.

The process will ask you to share your date of birth, name, address, and gender identity, so you can be matched against national NHS Scotland records.

Click here for full further information

Coalition of Carers has developed a handy FAQ guide on the Covid-19 Vaccine for carers.

Click here to read

For General Advice on the Vaccine go to the NHS Inform website Click here

MECOPP has information on the Vaccine available to watch in Cantonese, Urdu and Arabic.
Click here to read.

Flu Vaccination

Unpaid carers are entitled to receive a FREE flu vaccination.

The NHS inform website has the latest advice plus a handy guide tool that will direct to available venues that are administering the flu vaccination.

NHS Inform Website

Accessible versions

Having Your Flu Vaccination

About Your Flu Appointment

Local Authority Updates

Dundee City Council
Latest Covid-19 health-related advice, including advice on how to reduce the spread of the virus, symptoms to be on the look for and advice if you think you or your family have developed symptoms.

Dundee Health & Social Care Partnership

Find out if you are eligible for support from Dundee Health & Social Care Partnership.  Click here to find out more.

Covid-19 information available in BSL and other accessible formats.

A national helpline is being set up to provide essential assistance to those who don’t have a network of support but who are at high risk of contracting COVID-19.

Callers will be automatically connected to their local authority who will support them to access the service they need.

The helpline – 0800 111 4000 – will initially operate during core working hours of 09:00 to 17:00.

For the latest update, please click here.

Carers Information & Support

Please make sure you only access information and advice from trusted sources.  Below are links that can be accessed:


Food Access/Provisions

Dundee Foodbank

Click here to go to the Dundee Foodbank website

Emergency Plan

What is an emergency plan?
It is a written document which lets people know what needs to be
done to support the person you care for in an emergency, including
if you are unable to carry out your caring role at short notice. For
example, if you are admitted to hospital or you have a personal incident or accident.
Why is an emergency plan important?
Having an emergency plan can help to prevent an emergency from
becoming a crisis.  Completing an emergency plan can also give you peace of mind and help you feel reassured about what would happen in the event of an emergency.

Click here to download an emergency plan template

The Coalition of Carers has drawn up a handy guide to help you draw up a plan that covers all eventualities. Click here for the full guide.

NHS Inform Carers Webpage is a new resource for carers that has lots of resources, information and support for unpaid carers

Carers Act

What is the Carers Act?

The Carers Act is a law which enhances the rights of carers in Scotland.  The Act is intended to recognise the valuable role that carers play in people with care needs as a result of their illness, condition or disability.

For more information on the Carers Act, Coalition of Carers has collected information sources explaining the act, including jargon buster section for young carers and accessible in different languages. Click here to find out more.

Dundee Carers Centre 

Dundee Carers Centre offers practical and emotional support, advice and information for unpaid carers of all ages and disabled people.

The C Gate centre is now open for general enquiries and drop-ins Monday to Friday 9:15

Service is open from 9.30 am – 4.15 pm, Mon-Fri.

Please note that as staff continue to work remotely, it is advised to phone the centre if you need to speak to a certain member of staff.

If you are a carer and would like to make a referral you can do so via their website, phoning 01382 200422 or email.

Coalition of Carers website has general information on Carers rights and entitlements, plus a handy information page that explaining the Coronavirus Act and how this affects carers.  

National Wellbeing Hub for Carers is a dedicated webpage for carers with information on support available.

Carers UK
Comprehensive information and guidance for carers and their families on support available.

Citizens Advice Bureau
Includes information relating to Covid-19 that may help answer some of the most common questions including information that carers may need on flexible working and working rights.

The telephone advice is also available from 9 am – 4 pm or email if you require more information.

BAME (Black and Minority Ethnic) Carers & Community Languages

MECOPP Support Black and Minority Ethnic carers to access supports and services appropriate to their caring situation.

MECOPP have also produced updated versions of the community languages voice over of the Test and Protect infographic. 

View Cantonese version 

View Arabic version

View Urdu version

Here are the links to the additional community language voice-overs on self-isolation

View Romanian version

View Gujurati version

View Polish version

Arabic Click to watch

Urdu Click to watch

Cantonese Click to watch

Bengali Click to watch

Mandarin Click to watch

Polish Click to watch

Kurdish Click to watch

English Click to watch

BSL Click to watch

NHS Scotland has produced the following film clips in community languages to address common myths and concerns about the COVID vaccine.

COVID-19 Vaccines – Punjabi Version
COVID-19 Vaccines –BSL Version
COVID-19 Vaccines – Arabic Version
COVID-19 Vaccines – Cantonese Version
COVID-19 Vaccines – Hindi Version
COVID-19 Vaccines – Polish Version
COVID-19 Vaccines – Romanian Version
COVID-19 Vaccines – Urdu Version

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involve carers in dundee

Local Information

Dundee Voluntary & Volunteer Action  Promotes and supports the local community and voluntary action.  Their website also hosts a list of temporary community hubs, community officers and volunteer workers for each area.
Click here to take you to their website.

Tayside Cares Website provides information, advice and assistance regarding Covid-19 for citizens living in Angus, Dundee and Perth & Kinross.

Scottish Fire & Rescue Service have created a Carers Guide for Fire Safety in the Home, identifying a number of health and lifestyle behaviours that increase the likelihood of being involved in a fire.

It provides hints and tips for, plus checklists that carers can use to help reduce the risk of a fire.  Click here to read

Localities

Coldside

IYN Coldside  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in the Coldside locality.

Dundee Carers Centre Coldside Locality Page

East End

IYN East End  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in the East End locality.

Dundee Carers Centre East End Locality Page

Lochee

IYN Lochee  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in the Lochee locality.

Dundee Carers Centre Lochee Locality Page

Maryfield

IYN Maryfield  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in the Maryfield locality.

Dundee Carers Centre Maryfield Locality Page

North East

IYN North East  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in the North East Locality.

Dundee Carers Centre North East Locality Page

Strathmartine

IYN Strathmartine  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in the Strathmartine Locality.

Dundee Carers Centre Strathmartine Locality Page

The Ferry

IYN The Ferry  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in The Ferry Locality.

Dundee Carers Centre The Ferry Locality Page

West End

IYN West End  In Your Neighbourhood Facebook page – offering latest news/updates from the community and local authority in the West End Locality.

Dundee Carers Centre Westend Locality Page

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Food, Provisions and PPE

Request help

GetLocalSupport.org is connecting vulnerable people with volunteers approved by volunteer organisations, across the United Kingdom.

Simply make a request and they will assign a nearby volunteer to assist you. Here’s how it works.

Food Access

Dundee Foodbankwebsite has information on foodbank locations across the city, how to get help and ways to donate to the Trussell Trust.

DVVA website has information on how to get access to food & provision delivery for those that are shielding or in isolation.

Health & Hygiene

Free Contactless delivery of period products. Call 01382433132 (10am - 4pm) or email periodproducts@dundeecity.gov.uk

PPE for Carers

Unpaid Carers

If you are an unpaid carer or a person being cared for who is living in Dundee and requiring PPE that you cannot source from your usual supplier, you can contact Dundee Carers Centre on 01382 200422 or email.

We will assess your PPE requirements and assist you to make the application.  You will then be contacted by the PPE Distribution Hub in Dundee to arrange a time for collection of your items.

SDS Employers & PA’s 

If you are a Personal Assistant with an SDS Employer living in Dundee and requiring PPE that you cannot source from your usual supplier, you should contact the NHS NSS Hub in the first instance on 0300 303 3020.

If you are experiencing difficulties, you can contact Dundee Carers Centre on 01382 200422 or email,

For details on Angus click here.

Health & Wellbeing

General Information

Age UK has an information page on coronavirus, including updates on how you can look after yourself and loved ones, comments from Age UK, and ways you can support older people.

Deaflinks is still available to support those who are deaf or hard of hearing.  See website on how they are running their services during this time.

Short Breaks

Shared Care Scotland has information on possible ‘breaks’ during this time, with several links for things to do with children and young people that are free and online.

Health Conditions

Remember that during this time that if you have any concerns over your health that you can still visit your GP and pharmacies.
In an emergency, you can still dial 999.

Marie Curie Scotland Are offering advice for those affected by terminal illness.

Candu working together to support cancer patients and their families.  During this time Candu is creating LIVE health & wellbeing sessions on their Facebook page.

Scottish Autism Webpage Has some great advice/resources for families.

National Autistic Society has an information page that disseminates guidance national advice government guidance in particular attention to autistic people and the concerns they face because of this public health pandemic.

Alzheimer’s Scotland has the latest guidance, support and advice for those with Alzheimer’s and Dementia.

Alzheimer Scotland’s new Action on Rights team, funded by the Scottish Government, has been set up to help carers, families and friends of anyone living in Scotland’s care homes.

The Action on Rights team are available Monday-Friday by calling our 24-hour Freephone Dementia Helpline on 0808 808 3000 or email [email protected]

Click here for more information.

Dundee & Angus ADHD is an organisation that supports and empowers those impacted by ADHD in Dundee & Angus.

Respiratory Conditions NHS Tayside has produced an information leaflet designed to support people with respiratory conditions to make safe decisions about managing their health and wellbeing during the Covid-19 outbreak click here.

Chest Heart & Stroke Website has information for those who have heart or lung conditions or have suffered from a stroke.

Mental Health

We understand that during this time your mental health may be affected. Below is a list of links and resources aimed at supporting your mental health:

Dundee Nature Prescription

NHS advice

Andy’s Man Club Dundee is a peer to peer support group for men over 18.  During this time they are offering online support groups.  Click name link to go to their Facebook page.

Wellbeing Works Website promotes better wellbeing for those who face mental health challenges: building confidence, learning new skills, connecting with others and having a positive impact on our community.

CAHMS Website has created an information page for young people, carers and professionals to pool together lots of helpful resources from across the internet that are available to help support your mental health and well-being.

Blurt It Out Website is a great resource for those that are suffering from poor mental wellbeing or depression.  Click here also for their blog on the benefits of having a daily routine, which might be helpful during lockdown.

Samaritans Whatever you’re going through, you can call any time day or night, 365 days a year. Call them free on 116 123 or email.

Calm Zone is a helpline offering support to men, of any age, who are down or in crisis, 0800 58 58 58.

Breathing Space is a free and confidential phoneline service for anyone in Scotland who is experiencing low mood or depression. Call them on 0800 83 85 87

Penumbra Carer Support Service

In Autumn 2014 Penumbra introduced the Dundee Carers Support Service, a service to support people in Dundee who are caring for or supporting someone aged 16-65 with mental health challenges.

Our Carer Support Workers can provide advice, information and flexible support on a one to one, group or telephone basis.

In this video Laurie, Support Worker for Penmbra’s Carer Support Team talks about support on offer to carers.

Nutrition

If you have experienced sudden weight loss, lost interest in cooking/eating or are concerned about someone else’s low appetite or weight loss, please phone the NHS Tayside Get Nourished Advice line on 01738 450 556 for information & support.

Community Cookit Facebook page focuses on cooking skills and incorporates interactive food-related activities to inform participants about nutrition, practical food techniques, hygiene and food safety and cooking on a budget.

Physical Activity

Go exploring and enjoy the green spaces that Dundee has to offer with this great Nature Prescription Guide, which suggests seasonal activities and walks to do around Dundee to help improve overall wellbeing.

Exercising is an important way of keeping your body and mind healthy.  Current government guidelines allow everyone to leave the house to perform one form of exercise a day.  But for many carers, leaving the house may not be an option. Below are listed links to Youtube channels/websites for exercising indoors:

Leisure Active Youtube Channel has uploaded exercise videos and the latest information on local services.

Ready Steady Go Facebook page by Leisure & Culture Dundee gives ideas on how to keep little ones moving. While schools are currently closed, they are also posting exercise classes that can be done safely indoors.

Get Out Get Active Tayside has FREE online activities starting next week available for everyone including families, children and those with low fitness or mobility.  To sign up for an activity click here.

Joe Wicks The Bodycoach is offering to be the nation’s P.E. teacher! Tune in every morning Mon-Fri at 9 am.

Yoga with Adrienne is a YouTube channel offering FREE yoga sessions for all levels of fitness.

Outdoor Exercise

If you can exercise outside below are resources that can help you.

Health Walks in Dundee Dundee Council have a page that that lists different health walks in each ward.

The Outdoor Gym is a guide created by NHS and National Trust in different ways that you can exercise outside.  Includes visual guides to basic exercises and an optional plan.

Connect

Keeping in contact with people is important for wellbeing. Below is a list of websites and apps to help keep people connected:

The MAXwell Centre is a community centre in Coldside/Hilltown Centre that offers community groups click here for Facebook page.

Click here for info on Coldside Community Cupboard

Click here for info on Every1’s Garden The MAXwell Centre’s Community Garden.

Dial OP & Go  Offer reliable and easy-to-access information to community members, workers and professionals in a range of topics, including social and physical activities available locally, practical help at home, support provision for vulnerable adults.

To apply please call 01382 305757 (Monday to Friday, 9 am – 4 pm), or Lali on 07377 421557.  You can also register your request directly on www.getlocalsupport.org

Mobilise are offering a “virtual cuppa” where carers can request a call from a support worker for a quick chat.

Helplines

NHS Community Listening Service is available to talk to someone through this time. They are offering telephone appointments Monday to Friday.  Call or text 0796 777 1947.

Age Scotland helpline is available for elderly people who fancy a chat, or just want to hear a friendly voice.  Call 0800 1244 222 to speak to someone.

The Silver Line  is there to provide free confidential information, advice or friendship to older people 24 hours a day and 7 days a week on 0800 470 80 90

SupportLine is available children or young adults that feel lonely, call on 01708 765 200 to chat.

Helpful Apps

Here are some resources that could be useful during the current lockdown.

SmartShopper – groceries can be delivered to people for a small fee from local shops using this app.

SuperCook – in this app you can list the ingredients you have and recipes tailored to that are displayed for you to try. The app has a voice-input option and can be used both on a computer and phone.

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Support for Victims of Abuse

Following Stay at Home message gives everyone the best chance of staying safe from the virus, but many, being at home poses an increased risk of abuse.

Abuse is unacceptable in any situation, no matter what stresses somebody may be under.

If you are in immediate danger:

Call 999 and ask for the police – the police will continue to respond to emergency calls

If you are in danger and unable to talk on the phone, call 999, and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.

For those who wish to access support below is a list of services available:

Dundee Child Protection Line  No child should be harmed. Help is at the end of a phone line. If you feel a child is being harmed, phone Dundee’s Child Protection Line on 01382 307999

Zero Tolerance lists some useful helplines for those staying at home, who might be experiencing abuse or other issues.

Dundee Women’s Aid  Provides a range of services including information, support and temporary refuge accommodation. A confidential, and non-judgemental service to women, young people and children who have experienced domestic abuse.

Abused Men in Scotland  A registered charity that supports men in Scotland who have or are experiencing domestic abuse.  Need to talk?  Please call 0808 800 0024 (Monday to Friday, from 9 am to 4 pm)

Hourglass is the only UK-wide charity calling for an end to the harm and abuse of older people.  The Hourglass confidential helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person. This might include physical, financial, psychological, sexual or neglect.

Freephone 080 8808 8141 (press 2 for Scotland)
Monday to Friday, from 9 am to 5 pm

Women’s Rape & Sexual Abuse Centre (WRASAC)  Provides free and confidential support to women, including trans women, and young people of all genders in Dundee and Angus, who have been raped, sexually abused and/or exploited.  Please call 0808 808 8141

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Young Carers

young carers

General Information

YoungScot Website Offers a vibrant and informative page dedicated to supported young people through this time.  There is a host of rich resources including how to support your mental health, financial information and also general help & advice regarding the Coronavirus outbreak.

Young carers can also register for the Young Carers Package which entitles them to tons of FREE digital vouchers/offers Netflix, Amazon, Spotify and lots more…

To find out more about and how to apply click here

Cool2Talk website offers free and confidential advice for young people ages 12 and over.  There is also a counselling service available through their one2one link click here for more information.

Reach Website has a support hub for young people who may be feeling overwhelmed, stressed or depressed about sudden changes.

Young Minds Website has an advice page for those that are struggling with self-isolation and may be affected mentally.

CAHMS Website was created for young people, carers, and professionals to pool together lots of helpful resources from across the internet that are available to help support young people’s mental health and well-being.

The Youth Scotland Action Fund supports youth groups with up to £500 to meet emerging needs in response to Covid-19.

Princes Trust Website has created a support hub, which is a collection of the most useful advice, guidance and resources so you can continue to upskill by developing your confidence and abilities during this challenging time, as well as find the answers to your questions on work and self-employment.

Local Information

The Corner Although drop-ins are currently unavailable, some services are still available through appointment.

Please call 01382 206060 or email.

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Families

This is a confusing time for young children and a stressful time for many families.  We have collated a few websites/services aimed at helping families through this time

Back to School/Transitioning

As announced by the Scottish Government on 30th July, schools are planning to return full-time.  See the following links that offer further information and advice.

Scottish Government Latest Advice on Back to School

Dundee City Council – FAQ’s on the re-opening of schools and nurseries

Back to School ASN Resources

Resources, information and tools for parents/carers of ASN children to assist with going back to school.

CAHMS website has great information sources for going back to school

Mindroom.org is dedicated to supporting, informing and empowering individuals who are living with learning difficulties.

Thirdspace.scot has guidance that has been developed in consultation with the autism community that is intended to help school staff and partners apply good practice.

Glowscotland.org.uk has accessible advice and guidance for preparing children to return to school.

School closures easy read

My lockdown experience

Transitioning back to school – Self-check-in tool

Key skills for secondary school

Top tips for pupils moving onto secondary school

General Advice

Parent Club is a website with a host of information for expectant/new parents and families.  Parent club also as the latest back-to-school information and advice for families.

Parent club has also released new guidance on coronavirus restrictions for families.
Click here to read

Nutrition

First Steps Nutrition Trust is an independent public health nutrition charity that provides information and resources to support eating well from pre-conception to five years.

Infant and toddler forum is an independent public health nutrition charity that provides information and resources to support eating well from pre-conception to five years.

Explaining Covid-19 to Young Children

Parent Club Website Is Scottish Government approved and have a great page for parents filled with lots of information such as supporting your child’s mental health, how to keep active while staying at home and how to talk to your child about Covid-19.

Books for Topics Website Have a free downloadable book illustrated by Alex Schleffer that helps to explain Coronavirus to young children.

Activities

Respect Me Website have collated a factsheet with 5 ways to keep your children safe from online bullying.

Scottish Book Trust is a national charity that has been bringing the benefits of reading and writing to everyone in Scotland for 21 years.

Dundee Science Centre Website has a home learning portal for all those budding scientists!

Chatterpack website has a list of free, online, boredom-busting resources.

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Recovery, Drug & Alcohol, Sexual Health & Blood Borne Viruses

Recovery

We Are With You
Free confidential support to people experiencing issues with drugs, alcohol or mental health (online and telephone service)

People can also make direct contact on  0333 230 9468, or through Scotland Drinkline on 0300 123 1110

We are With You is open from 9 am to 9 pm Monday to Friday and 10 am to 4 pm Saturday and Sunday.  They offer a virtual service out-with these hours.   We are With You are constantly monitoring usage and can change hours immediately if needed and can also upscale the number of specialist advisers on at any given time and have bought new licences to enable this to happen. In Glasgow they have set up Google meetings 7 days a week, twice a day – this can be rolled out to other areas if it would be helpful

Scottish Recovery Network  Talking about recovery can connect us with other people, help us make sense of our experiences and inspire hope. It can allow us to celebrate our recovery journeys and share the valuable learning we get on the way.

Substance Use

Know the Score provides free confidential advice on drug usage and for anyone concerned about another person taking drugs.

Sexual Health & Blood Borne Viruses

Sexual Health Tayside has harm reduction advice for people who use drugs and Covid-19.

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Money Matters

Benefits, Grants & Advice

You can apply for Social Security Scotland benefits by:

You can also contact us on:

  • Webchat  click here
  • Social media – Direct messaging via Facebook

To apply for benefits administered by the UK Government  click here

Dundee Advice Services – click here

Note that Council Advice Services and the Scottish Welfare Fund continue to provide essential services throughout the COVID19 crisis. Note that the services are working via telephone and email but can provide the same services normally provided.

Please telephone 01382 431188 and select the correct service:

  • For Scottish Welfare Fund press 1
  • For Council Advice Services press 2
  • For DEEAP Energy Advice press 3

For more information on changes to Social Security benefits and what to claim during the COVID-19 pandemic, download our leaflet. This contains contact details for Dundee Citizens Advice Bureau click here

Dundee Money Action click here

Brooksbank Money Advice click here

Welfare Rights

Welfare Rights Services List of services across Dundee offering advice on welfare rights.

Ways of Transferring Money for People who are Shielding or in Isolation

If you are shielding or isolation, it may be difficult getting money to those who are collecting food and provisions for you.

Volunteer net has created a webpage that has options available to transfer money.  Click here to explore

Information on Benefits Grants & Crisis Funds

Social Security Scotland – telephony service update

Social Security Scotland has reduced telephony services and instigated homeworking for the majority of staff in response to COVID-19.

In the current circumstances, we are asking those with internet access to complete the application online. You can now upload your evidence using our online portal. This means we can focus on processing applications and getting payments to clients. If you do not have internet access, we will send you a blank application form by post.

Exceptional circumstances: If you are unable to leave your house, for example, you are part of the high-risk group under 12-week self-isolation, we will complete an application form with you over the telephone.

Young Carer Grant

Young carers who qualify for the Young Carer Grant, and who could not apply before their nineteenth birthday due to disruption caused by coronavirus (COVID-19), can still apply and their application will be viewed as having been made on time.  Further information about this and the Young Carer Grant can be found at https://www.mygov.scot/young-carer-grant/

Carers Benefits

Changes have been made by The Scottish Government to carers benefits to make sure carers’ can continue to access support such as Carers Allowance, paid for by the DWP during the coronavirus outbreak.  Further information can be accessed via https://www.socialsecurity.gov.scot/news/changes-to-carers-benefits

Benefit Increases

Carer’s Allowance Supplement, Young Carer Grant and Funeral Support Payment increased in April 2020.   More information can be found at https://www.socialsecurity.gov.scot/news/benefit-payments-are-increasing

Online Evidence

Clients can now submit evidence online.  If you have been asked to upload additional evidence to support an application that has already been submitted, you can do this on our evidence uploading webpage.  Further information is available from https://www.socialsecurity.gov.scot/news/clients-can-now-send-in-evidence-online

Other financial support for carers

Many carers will also be able to receive other support from the benefits system, such as the announced increases to the rates of Universal Credit and changes to the rules for the self-employed, which will benefit many carers.

The Scottish Government has made an additional £45 million available to local authorities for the Scottish Welfare Fund, to meet the rising demand for Crisis Grants and Community Care Grants as a consequence of COVID-19. Anyone facing a financial crisis is urged to contact their local authority to discuss one of these grants.

Scottish Welfare Fund  Helps families and people in Scotland who are on low incomes through Crisis Grants and Community Care Grants.

You can apply for a:

  • Crisis Grant – if you’re in crisis because of a disaster (like a fire or flood), or an emergency (like losing your money or an unexpected expense)
  • Community Care Grant – to help you or someone you care for to start to live or to carry on living a settled life in the community

Turn2Us Website helps people when times get tough. They provide financial support to help people get back on track.

You can calculate if you are entitled to any benefits, grants and also check the latest information on benefits and COVID-19.

Debt Advice

Dundee Money Action  Dundee Money Action is a project focused on helping people with money problems. If you’ve got debt trouble, are struggling to heat your home, or finding it tough to save cash, then help is at hand.

General Money Advice

Discovery Credit Union  

All local community centre collection points are cancelled until further notice.

To withdraw money, please use the form in the contact us section or download the app. Please note that Discovery Credit Union no longer accept paper loan application forms.  All loan applications should be made via the website. Deposits can still be made electronically from a bank account.  Please contact Discovery Credit Union via phone/email/Facebook messenger for more information.

Money Advice Service  Free and impartial money advice, set up from the Government.

Funeral Link Dundee is an independent body that champions bereaved in Dundee.  They aim to prevent funeral poverty in Dundee by offering confidential support and helping the bereaved save money on all things funeral. Planning a funeral on a low income or little or no savings can be tough, so if you are struggling to meet funeral costs contact the funeral link team on 01382 458800 for one-to-one support and independent advice.

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Home & Utilities

Housing

Shelter (Scotland)  Local service is contactable by emailing or phoning 03445 151 562 (Dundee Team) and 0808 800 4444 (National Helpdesk)

Shelter website has information and online chat service.

Frontline staff looking for advice on behalf of a client or service user can use the second tier advice service, ScotWRAS which is available 10 am-3 pm on 0344 515 1310 or by email

Council Tax

Check my council tax is an online tool created by Citizens Advice Scotland.  Follow a set of questions to help you find out whether you are exempt from having to pay council tax or you are eligible for a discount or reduction in your bill.

Home Energy

National Gas Helpline

If you have or suspect a gas leak or loss of gas supply, call the National Gas Helpline on 0800 111 999 (24 hours, 7 days a week).

National Power Cut Helpline

If you have or suspect an electrical power cut, call the National Power Cut Helpline on 105 (24 hours, 7 days a week).

One Parents Family Scotland has announced a 100k fund available for emergency energy grants and top-ups to single-parent families across Scotland.

Home Energy Scotland Website  Has news blogs with advice on how to save on bills while at home and FAQ.

Ofgem Website Has help and advice to energy customers, including what to do if you are struggling to pay your bills or you think you have a gas leak.

DVVA website has advice for those who have a prepayment meter.

Broadband

U Switch has created a guide on how broadband suppliers are responding to Covid-19.

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