Carers Support Services during the Festive Period

We hope that carers and families across Dundee are able to enjoy a happy and safe time during the Christmas period.

If you do need support, however, we have created this information page on what is available to you during this time.

On this page:

Carer Support

Medical Help & Advice

12 Days of Support Services Througout the Festive Period

Downward view of a woman looking at a mobile phone, sitting crosslegged on living room floor with her elbow leaning on a sofa and a christmas tree behind her.

Carers Support

Dundee Carers Centre is offering support to unpaid carers and disabled people up until 23rd December at 4.15pm and will be closed through Christmas and New Year.

The centre will reopen Thursday 6th January 2022 at 9.30am.

If would like to get in touch please call them on 01382 200422 or email [email protected]

General Support Throughout Christmas

There are a number of national carer services offering support and events throughout Christmas.

Carers UK

Carers UK Helpline service will continue to operate Monday to Friday over the festive period. 

You can call 0808 808 7777 from Monday to Friday, 9am-6pm, including Christmas Eve, Bank Holiday Monday, and New Year’s Eve.

Their email advice service ([email protected]) will be available with a reduced service from 22-24 December, and will be closed 25 December to 3 January.   

For more information click here

Mobilise

Mobilise continue to provide support to carers, over the Christmas period.

They offer support calls, Facebook community and online tools that remain open.

Many Carers’ Centres need to close or reduce their hours over Christmas and if this is you, please feel you can signpost your carers to our support services during this time.

DVVA Social Isolation One-stop shop

Information on local services and events across Dundee

Click here for more information

It's Good to Talk ...

Samaritans

Whatever you’re going through, a Samaritan will face it with you.

Phone 116123 or visit their website to find out more ways of getting in contact.
Click here to find out more

Breathing Space

You can speak to a Breathing Space advisor on 0800 83 85 87

Or visit their website for more ways to contact.
Click here to explore

Cool2Talk

Is a safe space for young people 12 and over.  Go to their website to explore more.
Click here to explore
(Please note that this is a non-emergency service, if a young person requires immediate help, please contact Samaritans.)

Age UK

Age UK Advice Line 0800 678 1602
(Free to call 8 am – 7 pm 365 days a year)

Find out more about Age UK and what services are available.

BEAT

Beat has opened a helpline to support people with eating disorders over Christmas.

Helpline:  0808 801 0432 or email [email protected]
Lines will be open from 4pm – 12 midnight from 24 December until 3 January.

Urgent Support

If you need support urgently you should get in touch with the Education, Health, Social Work, and Social Care professionals who work with you and the person you support.

If you do not know who this is or you cannot speak to these professionals or their colleagues you can get in touch with the Health and Social Care First Contact Team for advice 01382 434019  [email protected]

If you need police assistance, please call 101.  If you or someone you know are in immediate danger please call 999.  

Child or Young Person Protection

If there is an immediate risk to a child or young person you should contact
01382 307940

If the matter cannot wait until office hours you can get in touch with Dundee and Angus Out-of-hours Social Work Service can be contacted on 01382 307964or email [email protected]uk

Dundee City Council Helplines & Crisis Support

For a list of more services, Dundee City Council has a helpline page plus a crisis contact document for a more extensive list of support organisations/services.

Food & Provisions

Faith in the Community has created an online doc with a list of food provisions across Dundee during Christmas and new year.

Click here to find out more

Dundee Volunteer & Voluntary Action have created a list of food and provisions services over the festive period.

Click here to find out more

Dundee City Council has created a page that has advice & support for citizens.

Click here to find out more

Lochee Community Larder are opening their doors on Christmas Day to hand out soup and sandwiches between 12-2pm.

Click here to find out more

Eagles Wings Trust will be operating a bag handout with hot soup and tea on Douglas Street, 1-3pm,from Monday 20 Dec, then Tuesday and Wednesday.

On the Thursdays 23rd and 30th they will have a Drop in at the Steeple Church as normal.

Usual service to resume from 10 January.

Click here to find out more

image of someone receiving a plate of food from a community soup kitchen.

Dundee Foodbank 

Open throughout (closed some days, see below) 

(Referrals 10am – 4pm – 01382 690540 / 01382 698020)

  • St Johns Episcopal Church, 110 Albert St, DD4 6QN
    Open Mon – Fri, 10am – 4pm
    (incl. Christmas Eve and New Years Eve)
    Closed Mon 27th and Tue 28th Dec, open every other day
  • Menzieshill Parish Church, Charleston Drive, DD2 4BD
    Open Mon, Wed, Fri, 1pm – 3.30pm
    (incl. Christmas Eve and New Years Eve)
    Closed Mon 27th Dec, open every other day 
  • Open every Wed, 10am – 12pm, St Mary’s Community Church, St Kilda Road DD3 9ND 

Taught By Muhammad Foodbank 

Open throughout (closed some days, see below) 

Emergency food bag delivery, leaving bags at the door, non-contact. Can only deliver to those who are in financial difficulty/crisis. 

(need to have had a referral to Foodbank to get parcel)

  • Open Mon – Fri (incl. Christmas Eve and New Years Eve) 
  • Closed Mon 27th & Tue 28th Dec, and Mon 3rd & Tue 4th Jan 2022 

Call before 12.30pm Deliveries same day

If the call comes in after 12.30pm, delivery will be next day.  

Referrals – 07871040642

Referrals can also be emailed: [email protected]

Medical help & advice

Winter is always a busy time for health and social care services and even more so this year, as Tayside’s doctors, nurses and other teams continue to deal with the impact of COVID-19.

If you require urgent medical assistance

  • Non-medical emergency – please call 111 
  • Medical emergency – please call 999 

NHS Tayside - Keeping well this winter

Right Care at the Right Time

If you need medical help or advice, make sure you get the Right Care at the Right Place this winter.

The NHS Tayside website is full of information on the most appropriate care for your needs.

Find out more here – www.nhstayside.scot.nhs.uk

Pharmacy Opening Times

Below are festive opening hours of some pharmacies in Dundee.

Saturday 25th December 2021

Bairds Pharmacy, 44 Old Glamis Rd, Dundee 2pm-3pm
Boots the Chemist, 49/53 High St, Dundee 2pm-3pm
Sheila McFarlane Pharmacy, 70/72 Gray St, Broughty Ferry, Dundee 2pm-3pm
Your Local Boots Pharmacy, 323 Strathmartine Rd, Dundee 2pm-3pm

Sunday 26th December 2021

Boots the Chemist, 49/53 High St, Dundee 11am-5pm
Lloyds Pharmacy, 8 Campfield Sq, Broughty Ferry, Dundee 2pm-4pm
Well Pharmacy, 135 Nethergate, Dundee 2pm-4pm
Well Pharmacy, 236 Hilltown, Dundee 2pm-4pm
Your Local Boots Chemist, 94 Albert Street, Dundee 2pm-4pm

Monday 27th December 2021

Boots the Chemist, 49/53 High St, Dundee 8.30am-6pm
Boots the Chemist, 225/227 Brook Street, Broughty Ferry, Dundee 9am-5.30pm
Fergus McFarlane Pharmacy, 154/156 Arbroath Rd, Dundee 2pm-4pm
Richardson Pharmacy, 181/183 Blackness Rd, Dundee 2pm-4pm
Superdrug Pharmacy, Wellgate Centre, Dundee 2pm-4pm
Your Local Boots Pharmacy, 215 Albert St, Dundee 2pm-4pm
AS Troup, 9 High St, Monifieth 9am-1pm, 2pm-5.30pm

Saturday 1st Janaury 2022

Bruce Ramsay (Dundee) Ltd, 87 Fintry Rd, Dundee 2pm-3pm
Davidsons Chemists, 120 Gray St, Broughty Ferry, Dundee 2pm-3pm
Davidsons Chemists, 92 Clepington Rd, Dundee 2pm-3pm
Lloyds Pharmacy, 103 High St, Lochee, Dundee 2pm-3pm

Sunday 2nd January 2022

Boots the Chemist, 49/53 High St, Dundee 10.30am-5pm
Boots the Chemist, 225/227 Brook St, Broughty Ferry, Dundee 2pm-4pm
Colin Lowe Pharmacy, 205 Perth Rd, Dundee 2pm-4pm
Houston Pharmacy, 1 Alpin Rd, Dundee 2pm-4pm
Superdrug Pharmacy, Lower 24, Overgate Centre, Dundee 2pm-4pm

Monday 3rd January 2022

Boots the Chemist, 225/227 Brook St, Broughty Ferry, Dundee 9am-5.30pm
Boots the Chemist, 49/53 High St, Dundee 8.30am-6pm
Boots the Chemist, 108 High St, Lochee, Dundee 2pm-4pm
Your Local Boots Pharmacy, 276 Perth Rd, Dundee 2pm-4pm
Well Pharmacy, 111/113 Albert St, Dundee 2pm-4pm
Your Local Boots Pharmacy, 146 Strathmartine Rd, Dundee 2pm-4pm

12 Day of Support Services Video Series

Watch our video series from local support services across Dundee, as they give details on their festive operational hours, plus how you can get in touch.

Partners in Advocacy

Alzheimer's Scotland - Dundee Resource Centre

The Corner

Penumbra

We Are With You Dundee

Veterans First Point - NHS Tayside

First Contact Team

Dundee Drugs and Alcohol Recovery Service (DDARS)

Hearing Voices Network Dundee (HaVeN)

Drop in by appointment over the festive period

  • Friday, 24 December 2021 – 10.00 till 2.00 pm
  • Monday, 27 December 2021 – 10.00 till 4.00 pm
  • Tuesday, 28 December 2021 – 10.00 till 4.00 pm
  • Wednesday, 29 December 2021 – 10.00 till 4.00 pm
  • Thursday, 30 December 2021 – 10.00 till 4.00 pm
  • Friday, 31 December 2021 – 10.00 till 2.00 pm

Usual 10.00 till 4.00 pm service will resume commencing Monday, 3 January 2022 with extended hours each Wednesday till 7.00 pm and Saturday, 10.00 till 2.00 pm

Contact details

Telephone 01382 223023

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